Thank you for choosing WeftKelp hand-crocheted creations. Before placing your order, please take a moment to read the following guidelines:

📦 Shipping

• All items are handcrafted and require 3–5 business days for processing before shipment

• Delivery usually takes 7–15 business days after shipment (subject to carrier)

• Custom orders may require additional time—please confirm with us before ordering

🔒 Returns & Exchanges

• Each piece is one-of-a-kind. We do not accept returns or exchanges unless there is a quality defect

• If you receive a defective item (e.g., broken threads, noticeable flaws), please contact us within 48 hours of delivery and we'll make it right

• Custom orders are final sale—please confirm design, size, and color before placing your order

🎨 Custom Orders

• Custom designs and sizes are available—feel free to ask

• Please confirm all details with us via WhatsApp before making payment

• Once production begins on a custom order, cancellations or changes cannot be accepted

💬 After-Sales Support

• We recommend adding us on WhatsApp：+86 17827436448 after ordering for shipping updates and tracking

• If you have any questions, feel free to reach out—we'll get back to you promptly

A gentle note：Due to the handmade nature of our products, slight variations in size or color may occur. These are not imperfections—they are the unique marks of craftsmanship.

Every piece deserves to be treasured. Thank you for your understanding and patience. ❤️